CPHR Learning and Development Programs 2

Question 1

A company wants to reduce time-to-competency for new hires. Which instructional approach is MOST effective?

Accepted Answer

Structured on-the-job training with a mentor

Answer

Lecture-based classroom training

Answer

Self-directed reading of policy manuals

Answer

Annual performance review coaching

Question 2

Which evaluation level in Kirkpatrick's model measures whether learning actually transfers to job performance?

Accepted Answer

Level 3 – Behavior

Answer

Level 1 – Reaction

Answer

Level 2 – Learning

Answer

Level 4 – Results

Question 3

An HR professional is designing a leadership development program. Which element is MOST critical for long-term behavior change?

Accepted Answer

Post-training follow-up and accountability mechanisms

Answer

High-quality video production

Answer

Extensive pre-reading materials

Answer

A formal assessment prior to enrollment

Question 4

What does the 70-20-10 learning model suggest about formal training?

Accepted Answer

Formal training accounts for only 10% of effective workplace learning

Answer

70% of development should come from formal training programs

Answer

Formal training is the primary driver of leadership development

Answer

20% of skills are learned through formal courses

Question 5

A needs assessment reveals a skill gap caused by unclear job expectations, not lack of knowledge. The BEST response is:

Accepted Answer

Clarify job expectations and update performance standards

Answer

Develop a training course on the skills in question

Answer

Send employees to an external certification program

Answer

Implement a mandatory e-learning module

Question 6

Which learning design principle states that information should be broken into small, focused units to reduce cognitive overload?

Accepted Answer

Chunking

Answer

Spaced repetition

Answer

Interleaving

Answer

Retrieval practice

Question 7

An organization measures L&D ROI by comparing training costs to the dollar value of productivity improvements. This is an example of:

Accepted Answer

Phillips ROI methodology

Answer

Kirkpatrick Level 2 evaluation

Answer

Competency gap analysis

Answer

Return on expectations (ROE)