Change Management in Healthcare Flashcards
7 cards from real CPE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Management in Healthcare flashcards as text
A hospital's CMIO wants to implement a new EHR module. Which ADKAR element is addressed by providing hands-on training sessions before go-live?
Answer: Knowledge
Knowledge in the ADKAR model refers to knowing how to change, which is directly built through training and education activities.
When applying Lewin's change model, which phase involves establishing new processes as standard practice and updating policies accordingly?
Answer: Refreezing
Refreezing stabilizes the organization at the new state by embedding changes into policies, procedures, and culture.
A physician executive notices that frontline staff are compliant with a new protocol but revert when auditors leave. This behavior most likely reflects a failure in which change dimension?
Answer: Reinforcement
Reinforcement in the ADKAR model ensures that changes stick through recognition, feedback, and accountability systems.
A large health system is merging two hospital cultures with conflicting values around patient care priorities. Which approach is MOST effective for the physician executive to take first?
Answer: Conduct a cultural assessment to identify shared values and points of tension
A cultural assessment identifies commonalities and conflicts that inform a merger integration strategy and prevents premature mandates that generate resistance.
Which type of change is BEST described as incremental improvements within an existing system without altering its fundamental structure?
Answer: Developmental change
Developmental change improves current processes or practices without challenging the underlying organizational framework.
A physician executive is leading a value-based care transition. Physicians resist because they fear loss of clinical autonomy. Which strategy BEST addresses this specific barrier?
Answer: Co-design care protocols with physician input to preserve clinical judgment
Co-designing protocols with physicians addresses autonomy concerns by giving them ownership of the change rather than having it imposed.
In Kotter's 8-step model, what is the PRIMARY purpose of creating short-term wins?
Answer: To build credibility, maintain momentum, and silence skeptics
Short-term wins in Kotter's model are designed to provide evidence that the change effort is working, which sustains energy and counters resistance.