CPD CPD Resource Management & Team Development 2 — Questions and Answers
Question 1: Which conflict resolution technique is MOST appropriate when a long-term relationship with a team member must be preserved?
- Forcing
- Avoiding
- Compromising
- Collaborating (Correct answer)
Correct answer: Collaborating
Collaborating (problem-solving) addresses the root cause of conflict and results in a win-win outcome, which best preserves ongoing working relationships.
Question 2: A project director wants to motivate a high-performing team member who has mastered their current role. According to Maslow's hierarchy, which need should be addressed?
- Physiological needs
- Safety needs
- Esteem needs
- Self-actualization needs (Correct answer)
Correct answer: Self-actualization needs
Once lower-level needs are met, high performers are motivated by self-actualization — opportunities for growth, creativity, and reaching full potential.
Question 3: What is the purpose of an Individual Development Plan (IDP) in project team management?
- To document disciplinary actions
- To set personalized learning goals and growth opportunities aligned with project and career needs (Correct answer)
- To replace the performance appraisal process
- To track daily task completion
Correct answer: To set personalized learning goals and growth opportunities aligned with project and career needs
An IDP outlines targeted learning and development activities to help individuals grow skills relevant to both their career aspirations and project needs.
Question 4: In resource management, what is meant by 'bench strength'?
- The weight capacity of project equipment
- The depth of qualified personnel available to fill critical roles if key team members leave (Correct answer)
- A measure of team physical fitness
- The number of contractors on standby
Correct answer: The depth of qualified personnel available to fill critical roles if key team members leave
Bench strength refers to an organization's ability to replace key personnel with qualified backups, reducing single-point-of-failure risk in critical roles.
Question 5: A project director is preparing a staffing management plan. Which element is MOST important to include for a large, complex US government contract?
- Team member birthdays and personal preferences
- Security clearance requirements and compliance with Equal Employment Opportunity (EEO) regulations (Correct answer)
- Detailed personal financial information
- Social media policy for team members
Correct answer: Security clearance requirements and compliance with Equal Employment Opportunity (EEO) regulations
Government contracts often require specific security clearances, and all staffing decisions must comply with EEO regulations to avoid discrimination and legal liability.
Question 6: What is the key difference between 'training' and 'development' in the context of project team management?
- Training is more expensive than development
- Training addresses immediate skill gaps for current roles; development builds capabilities for future roles (Correct answer)
- Development only applies to senior staff
- Training is mandatory while development is optional
Correct answer: Training addresses immediate skill gaps for current roles; development builds capabilities for future roles
Training focuses on closing specific skill gaps needed for current job performance, while development prepares individuals for future responsibilities and career growth.
CPD CPD Resource Management & Team Development 2
Which conflict resolution technique is MOST appropriate when a long-term relationship with a team member must be preserved?