Communication Management Flashcards
7 cards from real CPD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Management flashcards as text
A project director needs to communicate a significant scope change to stakeholders with varying levels of technical expertise. Which communication approach is MOST effective?
Answer: Tailor the message format and depth to each stakeholder group's needs
Tailoring communication to each stakeholder group's expertise and needs ensures the message is understood and actionable at every level.
Which document formally defines the communication needs, formats, frequency, and responsible parties for a project?
Answer: Communications Management Plan
The Communications Management Plan formally documents what information is communicated, to whom, how, and how often throughout the project.
A project director discovers that key stakeholders feel uninformed about project progress despite weekly status reports being sent. What should the director do FIRST?
Answer: Conduct a communication audit to identify gaps in current practices
A communication audit identifies root causes of the disconnect—such as format, channel, or content issues—before implementing changes.
In the context of project communication, what does the concept of 'noise' refer to?
Answer: Any interference that distorts or impedes the transfer of a message
In communication theory, 'noise' refers to any barrier—physical, semantic, or psychological—that disrupts accurate message transmission.
A project director is managing a global team across five time zones. Which strategy BEST supports effective asynchronous communication?
Answer: Establish shared documentation repositories with clear version control and response-time norms
Shared repositories with documented norms allow global teams to collaborate effectively without requiring simultaneous availability.
Which of the following BEST describes the purpose of a communication matrix in project management?
Answer: It defines what information each stakeholder receives, via which channel, and at what frequency
A communication matrix provides a structured overview linking stakeholders to information types, delivery channels, and timing.
When delivering unfavorable news to project sponsors, a project director should PRIMARILY:
Answer: Present the situation factually, include impact analysis, and propose mitigation options
Transparent, fact-based communication paired with impact analysis and options demonstrates leadership and enables informed decision-making by sponsors.