Risk Management & Client Relations Flashcards

A venue's liquor license prohibits alcohol service after 11 PM, but the client's contract specifies an open bar until midnight. Who bears primary responsibility for ensuring compliance?

Answer: The caterer providing alcohol service, as the licensed operator on-site

The entity serving alcohol is responsible for adhering to all licensing conditions, regardless of what the client contract states.

What is the primary purpose of a force majeure clause in a catering contract?

Answer: To excuse non-performance due to extraordinary events beyond either party's control

Force majeure clauses protect both parties when events like natural disasters or government orders make performance impossible.

During service at a plated dinner, a server accidentally spills red wine on a guest's formal attire. What is the FIRST action the catering manager should take?

Answer: Immediately apologize to the guest and offer assistance, then document the incident

Immediate acknowledgment and assistance demonstrates accountability and often prevents a minor incident from escalating into a formal claim.

A client's deposit is non-refundable per contract, but they cancel 90 days before the event due to a family emergency. What is the most professionally sound approach?

Answer: Consider offering a partial credit or rescheduling option while honoring the core policy

Offering a goodwill gesture within policy bounds builds long-term loyalty while maintaining the financial protection the deposit provides.

Which HACCP principle is most directly related to risk management at a catered off-site event?

Answer: Identifying critical control points where food safety hazards can be prevented

HACCP's critical control point identification ensures that food safety risks are addressed at specific stages of production and transport.

A caterer operates an event where a guest is served alcohol and later causes a car accident. Under dram shop laws, who may be held liable?

Answer: The caterer who served alcohol to a visibly intoxicated guest

Dram shop statutes can hold alcohol servers liable for damages caused by intoxicated patrons they over-served.

When managing client expectations for a complex multi-day conference event, which communication practice is MOST effective?

Answer: Schedule regular progress check-ins and send written confirmations after every decision

Proactive, documented communication throughout the planning process reduces misunderstandings and builds client confidence.