CPC Project Leadership & Team Management 2 — Questions and Answers
Question 1: A project coordinator has formal authority over a team member when:
- The team member directly reports to the coordinator in a hierarchical structure (Correct answer)
- The coordinator knows more than the team member
- The coordinator controls the project budget
- The team member respects the coordinator's expertise
Correct answer: The team member directly reports to the coordinator in a hierarchical structure
Formal (legitimate) power derives from official organizational authority, such as being someone's direct manager.
Question 2: Which conflict resolution approach results in a 'lose-lose' outcome?
- Compromising (Correct answer)
- Collaborating
- Avoiding
- Forcing
Correct answer: Compromising
Compromising requires both parties to give up something, resulting in a partial win for each but a fully satisfying outcome for neither.
Question 3: Team ground rules in project management are important because they:
- Set clear expectations for behavior and reduce interpersonal conflicts (Correct answer)
- Determine the project schedule
- Replace the need for a communications plan
- Establish the project budget
Correct answer: Set clear expectations for behavior and reduce interpersonal conflicts
Ground rules align the team on acceptable conduct early, reducing misunderstandings and friction throughout the project.
Question 4: Which team development technique involves bringing geographically dispersed team members together in one location for critical meetings?
- Co-location (war room) (Correct answer)
- Virtual teaming
- Training
- Team-building activities
Correct answer: Co-location (war room)
Co-location temporarily gathers distributed team members to strengthen relationships and improve collaboration on complex problems.
Question 5: When a project team member consistently underperforms despite coaching, the project coordinator's NEXT step should be to:
- Document the performance issues and escalate to functional management if needed (Correct answer)
- Immediately remove the team member from the project
- Reassign the team member's work to other members without discussion
- Accept the underperformance to avoid conflict
Correct answer: Document the performance issues and escalate to functional management if needed
Proper escalation through HR and functional management ensures performance issues are handled fairly and in line with organizational policy.
Question 6: Expert power in a team context is derived from:
- A team member's specialized knowledge or skills that others rely on (Correct answer)
- An official title or position in the organization
- The ability to reward or penalize team members
- Personal charisma and interpersonal appeal
Correct answer: A team member's specialized knowledge or skills that others rely on
Expert power is earned through demonstrated competence; people follow the advice of those who know more than they do.
CPC Project Leadership & Team Management 2
A project coordinator has formal authority over a team member when: