CPC CPC Training & Development 2

Question 1

A 'blended learning' approach combines:

Accepted Answer

Online digital instruction with face-to-face or hands-on learning activities

Answer

Training employees from multiple departments simultaneously

Answer

Technical training with physical fitness programs

Answer

External certifications with internal apprenticeships only

Question 2

What is the purpose of a 'learning management system' (LMS)?

Accepted Answer

To administer, document, track, report, and deliver training programs

Answer

To track employee attendance at the office

Answer

To manage payroll and benefits administration

Answer

To screen candidates before interviews

Question 3

In a training context, 'spaced repetition' improves learning by:

Accepted Answer

Reviewing material at increasing intervals over time to strengthen retention

Answer

Delivering very long training sessions once per year

Answer

Assigning trainees to multiple instructors simultaneously

Answer

Testing employees immediately after each training session only

Question 4

Which approach to employee development focuses on learning through job assignments, relationships, and formal education in a 70-20-10 model?

Accepted Answer

70% experiential on the job, 20% social/relationship learning, 10% formal training

Answer

70% formal classroom, 20% e-learning, 10% on the job

Answer

70% mentoring, 20% job rotation, 10% performance reviews

Answer

70% self-study, 20% assessments, 10% coaching

Question 5

What distinguishes 'coaching' from 'mentoring' in employee development?

Accepted Answer

Coaching typically focuses on specific performance goals; mentoring focuses on broader career guidance

Answer

Coaching is always group-based; mentoring is individual

Answer

Coaching is conducted only by external consultants; mentoring is internal

Answer

Coaching covers technical skills only; mentoring covers soft skills only

Question 6

Return on Investment (ROI) for training programs is calculated as:

Accepted Answer

(Benefits minus costs) divided by costs × 100

Answer

Training hours × number of employees

Answer

Number of employees trained divided by total headcount

Answer

Training budget divided by total HR budget