CPC CPC Training & Development 2 — Questions and Answers
Question 1: A 'blended learning' approach combines:
- Training employees from multiple departments simultaneously
- Online digital instruction with face-to-face or hands-on learning activities (Correct answer)
- Technical training with physical fitness programs
- External certifications with internal apprenticeships only
Correct answer: Online digital instruction with face-to-face or hands-on learning activities
Blended learning integrates online and in-person learning modalities to leverage the strengths of each delivery method.
Question 2: What is the purpose of a 'learning management system' (LMS)?
- To track employee attendance at the office
- To administer, document, track, report, and deliver training programs (Correct answer)
- To manage payroll and benefits administration
- To screen candidates before interviews
Correct answer: To administer, document, track, report, and deliver training programs
An LMS is a software platform for managing the full lifecycle of training delivery, including enrollment, content hosting, tracking, and reporting.
Question 3: In a training context, 'spaced repetition' improves learning by:
- Delivering very long training sessions once per year
- Reviewing material at increasing intervals over time to strengthen retention (Correct answer)
- Assigning trainees to multiple instructors simultaneously
- Testing employees immediately after each training session only
Correct answer: Reviewing material at increasing intervals over time to strengthen retention
Spaced repetition combats the forgetting curve by strategically re-exposing learners to material at intervals, dramatically improving long-term retention.
Question 4: Which approach to employee development focuses on learning through job assignments, relationships, and formal education in a 70-20-10 model?
- 70% formal classroom, 20% e-learning, 10% on the job
- 70% experiential on the job, 20% social/relationship learning, 10% formal training (Correct answer)
- 70% mentoring, 20% job rotation, 10% performance reviews
- 70% self-study, 20% assessments, 10% coaching
Correct answer: 70% experiential on the job, 20% social/relationship learning, 10% formal training
The 70-20-10 model holds that 70% of development comes from challenging job experiences, 20% from relationships and feedback, and 10% from formal education.
Question 5: What distinguishes 'coaching' from 'mentoring' in employee development?
- Coaching is always group-based; mentoring is individual
- Coaching typically focuses on specific performance goals; mentoring focuses on broader career guidance (Correct answer)
- Coaching is conducted only by external consultants; mentoring is internal
- Coaching covers technical skills only; mentoring covers soft skills only
Correct answer: Coaching typically focuses on specific performance goals; mentoring focuses on broader career guidance
Coaching is usually short-term and performance-focused, while mentoring is a longer-term relationship centered on career growth and personal development.
Question 6: Return on Investment (ROI) for training programs is calculated as:
- Training hours × number of employees
- (Benefits minus costs) divided by costs × 100 (Correct answer)
- Number of employees trained divided by total headcount
- Training budget divided by total HR budget
Correct answer: (Benefits minus costs) divided by costs × 100
Training ROI is calculated as net program benefits minus total costs divided by costs, multiplied by 100 to express as a percentage.
CPC CPC Training & Development 2
A 'blended learning' approach combines: