CPC CPC Business Development & Client Management 3

Question 1

What is 'account management' in a staffing firm context?

Accepted Answer

Ongoing relationship management with existing clients to grow and retain business

Answer

Managing the agency's financial accounts and payroll

Answer

Recruiting candidates for accounting and finance roles

Answer

Administering client company HR accounts online

Question 2

A 'lost business analysis' helps a staffing firm by:

Accepted Answer

Identifying why clients stopped using the firm to improve service and prevent future losses

Answer

Calculating tax losses for the previous fiscal year

Answer

Auditing placed candidates who left their assignments early

Answer

Comparing billing rates to competitors

Question 3

What is 'job order quality' in staffing operations?

Accepted Answer

How clearly a job order defines requirements, decision-makers, timeline, and commitment to fill

Answer

The appearance of a written job posting

Answer

The number of candidates required for each job order

Answer

Whether the job order was submitted via email or phone

Question 4

In the staffing industry, 'margin compression' typically occurs when:

Accepted Answer

Competitive pressure forces lower bill rates while pay rates and costs remain stable or rise

Answer

The recruiter spends too long filling a single position

Answer

Too many candidates are available for a single opening

Answer

A client's headcount grows rapidly

Question 5

A staffing firm conducting a quarterly business review (QBR) with a client should present:

Accepted Answer

Performance metrics, placement outcomes, market insights, and upcoming hiring needs

Answer

Only the current open job orders

Answer

A list of candidates in the pipeline only

Answer

The agency's internal financial results

Question 6

Which of the following BEST describes a 'preferred vendor' or 'preferred supplier' agreement?

Accepted Answer

A formal agreement granting one or more agencies preferred access to a client's job orders in exchange for service commitments

Answer

The staffing firm that charges the lowest fee automatically gets all business

Answer

An arrangement where the agency can reject job orders without penalty

Answer

A contract where the client pays retainer fees to all vendors equally