Project Leadership & Team Management Flashcards
6 cards from real CPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Project Leadership & Team Management flashcards as text
Which leadership style is most appropriate when team members are highly skilled and motivated?
Answer: Delegating
Delegating empowers competent, motivated team members with autonomy, maximizing their effectiveness without micromanagement.
Maslow's Hierarchy of Needs suggests that project managers should FIRST address:
Answer: Basic physiological and safety needs before higher-level motivators
Maslow's model shows that lower-level needs (safety, basic needs) must be satisfied before higher-level motivators take effect.
A project coordinator discovers two team members are in open conflict. The BEST first action is to:
Answer: Meet with both parties together to facilitate a direct resolution
Direct confrontation (collaborative problem solving) is the most effective conflict resolution approach in project management.
Tuckman's model describes the stages of team development in what order?
Answer: Forming, Storming, Norming, Performing, Adjourning
Tuckman's model charts how teams evolve from initial orientation through conflict, cohesion, peak performance, and dissolution.
A Responsibility Assignment Matrix (RAM) such as a RACI chart is used to:
Answer: Clarify roles and responsibilities for each task among team members
A RACI matrix maps each task to team members as Responsible, Accountable, Consulted, or Informed, preventing role confusion.
Herzberg's Two-Factor Theory distinguishes between hygiene factors and motivators. Which of the following is a motivator?
Answer: Recognition and achievement
Herzberg found that motivators like achievement and recognition actively drive job satisfaction, while hygiene factors merely prevent dissatisfaction.