Employee Relations & Performance Management Flashcards
7 cards from real CPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Employee Relations & Performance Management flashcards as text
A manager notices an employee's performance has declined following a personal loss. The BEST initial approach is to:
Answer: Schedule a private supportive conversation and offer EAP resources
Addressing personal challenges empathetically through an EAP referral balances performance needs with employee well-being.
Which federal law prohibits employers from retaliating against employees who report workplace safety violations?
Answer: Section 11(c) of the Occupational Safety and Health Act
OSH Act Section 11(c) specifically protects workers from retaliation for reporting safety hazards or participating in OSHA inspections.
In a 360-degree feedback system, rater bias is BEST minimized by:
Answer: Training raters on evaluation criteria and common biases before the process
Calibration training helps raters apply consistent standards and recognize halo, recency, and leniency biases.
Which type of progressive discipline step typically follows a verbal warning in standard HR practice?
Answer: Written warning
Progressive discipline moves from verbal warning to written warning, then suspension, and finally termination if issues persist.
An employee files a grievance claiming unfair treatment compared to colleagues. The recruiter's role in this scenario is to:
Answer: Provide factual hiring and job description documentation if requested
Recruiters support grievance processes by supplying accurate documentation such as job descriptions and offer letters, not deciding outcomes.
A performance improvement plan (PIP) is MOST effective when it includes:
Answer: Specific measurable goals, timelines, and resources provided to the employee
An effective PIP sets clear SMART goals, realistic timelines, and outlines support offered so the employee has a genuine opportunity to improve.
Under the NLRA, which of the following is considered protected concerted activity?
Answer: Two employees discussing their wages with each other to determine if pay is equitable
The NLRA protects employees' rights to discuss wages and working conditions with coworkers as a form of concerted activity.