CPC Business Development & Client Management Flashcards
6 cards from real CPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPC Business Development & Client Management flashcards as text
What is 'account management' in a staffing firm context?
Answer: Ongoing relationship management with existing clients to grow and retain business
Account management involves nurturing existing client relationships, understanding evolving needs, resolving issues, and identifying opportunities to expand the partnership.
A 'lost business analysis' helps a staffing firm by:
Answer: Identifying why clients stopped using the firm to improve service and prevent future losses
Analyzing why clients leave or stop ordering helps the firm identify service gaps, pricing issues, or relationship problems that can be corrected to prevent future losses.
What is 'job order quality' in staffing operations?
Answer: How clearly a job order defines requirements, decision-makers, timeline, and commitment to fill
Job order quality reflects how well the recruiter has uncovered the role's requirements, the client's decision process, timeline, and genuine commitment, enabling efficient sourcing.
In the staffing industry, 'margin compression' typically occurs when:
Answer: Competitive pressure forces lower bill rates while pay rates and costs remain stable or rise
Margin compression occurs when market competition drives bill rates down while labor costs (wages, taxes, benefits) remain flat or increase, squeezing the firm's profit margin.
A staffing firm conducting a quarterly business review (QBR) with a client should present:
Answer: Performance metrics, placement outcomes, market insights, and upcoming hiring needs
A QBR demonstrates value by presenting placement performance data, quality metrics, market intelligence, and a forward-looking discussion of the client's upcoming talent needs.
Which of the following BEST describes a 'preferred vendor' or 'preferred supplier' agreement?
Answer: A formal agreement granting one or more agencies preferred access to a client's job orders in exchange for service commitments
A preferred supplier agreement formally designates certain agencies to receive priority access to job orders in exchange for committed service levels, pricing, and compliance requirements.