CPA Revenue Control and Payment Systems 3

Question 1

What document is typically used to record all daily revenue collections and reconcile them at the end of each business day in a parking facility?

Accepted Answer

A daily revenue sheet or cashier's report

Answer

A vehicle damage report

Answer

An incident log

Answer

A monthly parker agreement

Question 2

If a parking attendant receives what appears to be a counterfeit bill, what is the correct course of action?

Accepted Answer

Return the bill to the customer and ask for another form of payment, then report the incident to a supervisor

Answer

Keep the bill and make change as normal to avoid confrontation

Answer

Immediately destroy the bill to remove it from circulation

Answer

Accept the bill and deduct its value from your next paycheck

Question 3

Which of the following best describes a 'monthly parker' in parking operations?

Accepted Answer

A customer who pays a fixed monthly fee for unlimited or reserved parking access

Answer

A customer who uses the facility once a month for special events

Answer

A driver who receives a monthly invoice but pays per-visit rates

Answer

An attendant who is hired on a month-to-month employment contract

Question 4

In parking industry terminology, 'transient parkers' are best defined as:

Accepted Answer

Short-term, one-time customers who pay per-use rather than on a subscription basis

Answer

Customers who park in unauthorized spaces without a permit

Answer

Vehicles that are towed and stored temporarily on facility grounds

Answer

Attendants who rotate between multiple locations within a company

Question 5

What is the purpose of maintaining a gate log at a parking facility?

Accepted Answer

To record every gate opening and closing event, helping to reconcile vehicle counts with revenue

Answer

To schedule routine maintenance on gate arms and barriers

Answer

To document complaints filed by customers about gate malfunctions

Answer

To track the physical condition of gate hardware over time

Question 6

Which of the following is a best practice when processing a credit card payment at a parking exit lane?

Accepted Answer

Process the card through the approved terminal and provide a receipt without storing card data

Answer

Write the customer's card number on the shift report for reference

Answer

Keep a manual list of card numbers in case the terminal goes offline

Answer

Ask the customer to leave their card with the attendant until the charge clears

Question 7

When a PARCS system goes offline unexpectedly, what is the recommended approach to maintaining revenue collection?

Accepted Answer

Follow the facility's manual backup procedures, issuing handwritten tickets and recording transactions on a paper log

Answer

Close all entry and exit lanes until the system is restored

Answer

Allow all vehicles to exit for free until the system is back online

Answer

Transfer all payment duties to security personnel who are not trained in revenue collection