CPA Revenue Control and Payment Systems 2

Question 1

What is a 'ticket spitter' in parking facility terminology?

Accepted Answer

An automated device at an entry lane that dispenses a time-stamped entry ticket to drivers

Answer

A machine that destroys invalid or voided parking tickets

Answer

A handheld tool used by attendants to punch holes in tickets

Answer

A software report that lists all unpaid parking violations

Question 2

License Plate Recognition (LPR) technology in parking payment systems is primarily used to:

Accepted Answer

Identify vehicles and link them to payment records for ticketless parking transactions

Answer

Automatically send parking citations to violators via mail

Answer

Measure vehicle dimensions to assign appropriate parking spaces

Answer

Generate advertising based on the owner's registration address

Question 3

What is the main purpose of conducting a cashier booth audit in a parking facility?

Accepted Answer

To verify that the cash, receipts, and ticket counts match and detect any variances

Answer

To inspect the booth for cleanliness and compliance with health regulations

Answer

To evaluate the interpersonal communication skills of the attendant

Answer

To test whether the payment terminal hardware is functioning properly

Question 4

A 'variance' in parking revenue accounting refers to:

Accepted Answer

The gap between expected revenue based on tickets issued and actual cash collected

Answer

The difference between peak and off-peak hourly parking rates

Answer

The percentage of spaces occupied at a given time

Answer

The fluctuation in credit card processing fees from month to month

Question 5

Which of the following is a common security measure used to prevent revenue theft in parking facilities?

Accepted Answer

Installing surveillance cameras over cash drawers and conducting unannounced audits

Answer

Allowing only one attendant to work per shift to reduce confusion

Answer

Printing tickets without time stamps to simplify calculations

Answer

Restricting access to the PARCS system to the general public

Question 6

How should a parking attendant handle a customer who disputes the parking fee charged?

Accepted Answer

Remain calm, explain the rate structure clearly, and escalate to a supervisor if unresolved

Answer

Immediately refund the full amount to avoid confrontation

Answer

Refuse to process the exit until the customer agrees to pay in full

Answer

Ignore the dispute and wave the customer through without collecting payment

Question 7

What is a 'validation' program in a parking revenue context?

Accepted Answer

A discount or subsidy offered by a nearby business to reduce or eliminate a customer's parking fee

Answer

A software process that confirms a customer's identity before granting facility access

Answer

A system that validates the structural integrity of parking garage floors

Answer

A compliance check to confirm that all PARCS equipment meets national standards