CPA Emergency Response and Incident Management Flashcards
6 cards from real CPA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPA Emergency Response and Incident Management flashcards as text
What is the first priority when a vehicle fire is discovered in a parking structure?
Answer: Immediately evacuate the area, activate the fire alarm, and call 911
Life safety is always the first priority — evacuation and emergency services must be activated before any other action.
If a customer reports their vehicle was damaged while in the facility's care, what should the attendant do first?
Answer: Remain calm, listen to the customer, document the damage with photographs, and notify a supervisor
Proper documentation and supervisor notification ensure the incident is handled through official channels and protects all parties.
What information must be collected in a parking facility incident report?
Answer: Date, time, location, parties involved, description of incident, witness names, and attendant signature
A complete incident report with all relevant details creates the legal and operational record needed for insurance and liability resolution.
A customer collapses in the parking facility lobby. What is the correct immediate response?
Answer: Call 911, provide basic first aid if trained, and stay with the person until emergency services arrive
Calling 911 and staying with an incapacitated person until help arrives is the required response under duty-of-care standards.
What is the standard protocol when a customer claims a valuable item is missing from their vehicle?
Answer: Document the claim immediately, secure the vehicle, review any available camera footage, and notify management
Thorough documentation and securing the vehicle preserves evidence and is essential for a proper theft investigation.
During a power outage in a multi-level parking structure, what is the attendant's immediate duty?
Answer: Guide customers safely with flashlights, secure vehicle movement, and contact the emergency power system team
Guiding customers and stopping vehicle movement during a power outage prevents accidents in unlit areas and fulfills duty-of-care obligations.