CPA Emergency Response and Incident Management Flashcards
6 cards from real CPA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPA Emergency Response and Incident Management flashcards as text
What does an AED (Automated External Defibrillator) location awareness requirement mean for parking attendants?
Answer: Attendants should know where the nearest AED is located so they can retrieve it quickly in a cardiac emergency
Knowing the nearest AED location can reduce response time in cardiac emergencies, where every second affects survival probability.
What action should a parking attendant take if they observe someone attempting to break into a vehicle in the facility?
Answer: Observe from a safe distance, call security or 911 immediately, and provide as detailed a description as possible
Parking attendants are not trained law enforcement and should not confront suspects; calling authorities and observing safely is the correct response.
If a vehicle is involved in a hit-and-run within the parking facility, what evidence should the attendant immediately try to preserve?
Answer: Secure the area, note the departing vehicle's description and plate, and review camera footage before it loops
Immediate evidence preservation — including camera footage before it records over — is critical for law enforcement investigation of a hit-and-run.
A customer becomes verbally aggressive and threatens an attendant over a parking dispute. What is the best response?
Answer: Stay calm, avoid escalation, do not argue, and contact security or a supervisor if the situation does not de-escalate
De-escalation through calm communication and early supervisor/security involvement prevents incidents from becoming physical altercations.
Under what circumstances should an attendant refuse to release a vehicle to someone claiming to be the owner?
Answer: If the person cannot produce the claim ticket and valid ID that matches the vehicle registration
Requiring claim ticket and ID verification protects the facility from liability for releasing a vehicle to an unauthorized person.
What is the correct procedure when a vehicle in the facility has a flat tire discovered by the attendant?
Answer: Leave a note on the vehicle, document with photos, and notify the customer and supervisor
Documenting and notifying the customer immediately demonstrates good faith and creates a record that the flat was discovered, not caused, during the facility stay.