COT Patient Care and Communication 5

Question 1

Which practice best demonstrates respect for patient autonomy in the ophthalmic setting?

Accepted Answer

Informing the patient of each procedure and obtaining verbal consent before proceeding

Answer

Informing patients and obtaining consent before each procedure respects their autonomy and right to make informed decisions.

Question 2

An elderly patient with hearing loss frequently asks the technician to repeat instructions. What is the BEST accommodation?

Accepted Answer

Face the patient directly, speak clearly, and supplement with written instructions

Answer

Facing the patient, using clear speech, and providing written backup are evidence-based strategies for communicating with hearing-impaired patients.

Question 3

A patient discloses during intake that they have been experiencing depression and asks the technician to keep it confidential from the doctor. How should the technician respond?

Accepted Answer

Document the information in the chart, as it may be clinically relevant

Answer

All clinically relevant history, including mental health disclosures that may affect medications or compliance, should be documented and shared with the physician.

Question 4

What does the 'teach-back' method involve in patient education?

Accepted Answer

Asking the patient to explain the information back in their own words

Answer

The teach-back method confirms patient understanding by having them restate information in their own words.

Question 5

A patient refuses dilation after the physician has ordered it. What is the technician's most appropriate action?

Accepted Answer

Document the refusal, inform the physician, and respect the patient's decision

Answer

Patients have the right to refuse any procedure; the technician must document the refusal and notify the physician.

COT - Certified Ophthalmic Technician Practice Test

COT - Certified Ophthalmic Technician Practice Test

COT Patient Care and Communication 5