Patient Care and Communication Flashcards
7 cards from real COT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Patient Care and Communication flashcards as text
Which practice best demonstrates respect for patient autonomy in the ophthalmic setting?
Answer: Informing the patient of each procedure and obtaining verbal consent before proceeding
Informing patients and obtaining consent before each procedure respects their autonomy and right to make informed decisions.
An elderly patient with hearing loss frequently asks the technician to repeat instructions. What is the BEST accommodation?
Answer: Face the patient directly, speak clearly, and supplement with written instructions
Facing the patient, using clear speech, and providing written backup are evidence-based strategies for communicating with hearing-impaired patients.
A patient discloses during intake that they have been experiencing depression and asks the technician to keep it confidential from the doctor. How should the technician respond?
Answer: Document the information in the chart, as it may be clinically relevant
All clinically relevant history, including mental health disclosures that may affect medications or compliance, should be documented and shared with the physician.
What does the 'teach-back' method involve in patient education?
Answer: Asking the patient to explain the information back in their own words
The teach-back method confirms patient understanding by having them restate information in their own words.
A patient refuses dilation after the physician has ordered it. What is the technician's most appropriate action?
Answer: Document the refusal, inform the physician, and respect the patient's decision
Patients have the right to refuse any procedure; the technician must document the refusal and notify the physician.
Which statement BEST describes the role of active listening during patient history-taking?
Answer: Maintaining eye contact, nodding, and paraphrasing patient responses
Active listening involves nonverbal engagement and paraphrasing to validate understanding and encourage complete disclosure.
When a visually impaired patient arrives alone to the clinic, what is the most appropriate way to guide them?
Answer: Offer your arm and let the patient hold it while you walk slightly ahead
The sighted guide technique involves offering your arm and walking slightly ahead so the patient can follow naturally and safely.