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Patient Care and Communication Flashcards

7 cards from real COT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Patient Care and Communication flashcards as text

  1. A patient with limited English proficiency arrives for a glaucoma evaluation. What is the BEST approach to ensure informed consent?

    Answer: Use a qualified medical interpreter

    A qualified medical interpreter ensures accurate communication and protects patient rights under Title VI of the Civil Rights Act.

  2. When documenting a patient's chief complaint, which format is most appropriate?

    Answer: Exact quote from the patient in quotation marks

    Using the patient's exact words in quotation marks preserves the accuracy of the chief complaint in the medical record.

  3. A patient becomes upset after a long wait time. Which de-escalation technique is most effective?

    Answer: Acknowledge the patient's frustration and apologize for the wait

    Validating the patient's feelings and offering a sincere apology is a proven de-escalation strategy.

  4. A patient reports using over-the-counter eye drops for redness every day for the past month. What concern should the technician document and communicate to the physician?

    Answer: Potential rebound hyperemia from vasoconstrictive drops

    Daily use of vasoconstrictive OTC drops can cause rebound redness (rebound hyperemia) when discontinued.

  5. When explaining a new diagnosis of cataracts to a patient, which communication approach is MOST appropriate?

    Answer: Use plain language and check for understanding with open-ended questions

    Plain language combined with open-ended questions ensures patient comprehension and engagement.

  6. A pediatric patient is fearful and crying before a visual acuity test. What is the best initial approach?

    Answer: Use child-friendly language, demonstrate the test, and allow the child to explore the equipment

    Building rapport through demonstration and play-based explanation reduces fear and increases cooperation in pediatric patients.

  7. A patient asks the technician whether they need surgery based on their test results. What is the correct response?

    Answer: Explain that the physician will discuss treatment options after reviewing the results

    Diagnosis and treatment decisions are within the physician's scope; the technician should redirect the patient appropriately.