COOP COOP Informal Problem-Solving & Coaching

Question 1

When an ombuds assists a visitor in exploring options, the ombuds should primarily:

Accepted Answer

Present a range of options and help the visitor evaluate them based on their own goals

Answer

Option exploration empowers visitors to make informed choices by laying out possibilities without the ombuds directing the outcome.

Question 2

A visitor wants the ombuds to 'just tell me what to do.' The appropriate ombuds response is to:

Accepted Answer

Acknowledge the desire for guidance while offering options and helping the visitor decide for themselves

Answer

While the desire for direction is understandable, the ombuds preserves visitor autonomy by helping them think through options rather than prescribing a course of action.

Question 3

Reality testing in ombuds coaching involves:

Accepted Answer

Helping the visitor examine assumptions and likely outcomes of different choices

Answer

Reality testing gently challenges assumptions and helps visitors consider likely consequences of their choices so they can make more informed decisions.

Question 4

Which of the following best describes a 'coaching' role for the ombuds?

Accepted Answer

Helping a visitor build skills and confidence to address a concern themselves

Answer

In a coaching role, the ombuds helps the visitor develop the capability and confidence to handle their own situation directly.

Question 5

An ombuds helping a visitor prepare to have a difficult conversation with their manager is engaging in:

Accepted Answer

Coaching for self-advocacy

Answer

Coaching for self-advocacy involves helping the visitor plan, script, and build confidence for a direct conversation, a common ombuds intervention.

(COOP) Certified Organizational Ombuds Practitioner Practice Test

(COOP) Certified Organizational Ombuds Practitioner Practice Test

COOP COOP Informal Problem-Solving & Coaching