CompTIA Software Troubleshooting Practice Test #1

Question 1

A customer complains that he is continuously receiving e-mail responses to things he never sent. What happened to his computer system?

Accepted Answer

He is a victim of malware.

Answer

He is a victim of shoulder surfing.

Answer

He is experiencing a zero-day attack.

Answer

His firewall has been misconfigured.

Question 2

A user calls the hotline to ask where he might see his Linux system's error logs. On a Linux system, what is the most common location for these files?

Accepted Answer

/var/log

Answer

/root/usr/error

Answer

/usr/error

Answer

/home/log

Question 3

A customer called and asked to view all the current logs on his Winodws system. What program would allow users to look at logs?

Accepted Answer

Event Viewer

Answer

snapshot

Answer

view

Answer

sysevnt

Question 4

You've just successfully removed all viruses from a computer system. The seventh and last step in CompTIA A+'s "Best Practice for Removing Malware" is ____, according to CompTIA A+ specifications.

Accepted Answer

Educate the end user.

Answer

Quarantine the affected system.

Answer

Disable system restore.

Answer

Download latest virus definition files.

Question 5

A user claims that his hard drive is running very slowly and is affecting the system's performance. The hard drive is less than half full, according to him. What recommendations do you have for speeding up his hard drive?

Accepted Answer

Defragment the hard drive.

Answer

Move some of his very large files to a network drive.

Answer

Run fdisk.

Answer

Defragment the solid-state drive.

Question 6

A user receives a notification stating "Limited Connectivity" after connecting to a new wireless network. What could be the source of this issue?

Accepted Answer

The computer did not receive an IP address from the DHCP server after connecting to the network.

Answer

The computer is missing its network interface card.

Answer

There are too many applications open at one time.

Answer

The network service needs to be restarted.

Question 7

A client requests access to the system registry file in order to read, search, or even alter it. What suggestions do you have?

Accepted Answer

regedit

Answer

sysedit

Answer

msedit

Answer

sysconfig

Question 8

What is the first step you should do to remove malware according to best practices?

Accepted Answer

identify and research malware symptoms

Answer

remediate infected systems

Answer

disable system restore function

Answer

quarantine infection

Question 9

Although a user has successfully set up dual displays on his computer, the mouse does not track correctly from one screen to the next. Describe the procedure for resolving this problem.

Accepted Answer

The monitors must be realigned in Display Settings.

Answer

Screen personalization must be reset.

Answer

In Device Manager, the monitor must be set to dual screen setting.

Answer

A dual screen capable mouse must be installed.

Question 10

Which of the following is a packet-oriented mobile data standard on the worldwide system for mobile communications of the 2G and 3G cellular communication networks that offers moderate-speed data transfer?

Accepted Answer

GPRS

Answer

GSM

Answer

TDMA

Answer

GPS

A customer complains that he is continuously receiving e-mail responses to things he never sent.What happened to his computer system?

A customer complains that he is continuously receiving e-mail responses to things he never sent.
What happened to his computer system?