CompTIA Software Troubleshooting Practice Test 2

Question 1

When a user starts his computer web browser, he receives many pop-ups. What type of malicious software could it be?

Accepted Answer

adware

Answer

worm

Answer

Trojan horse

Answer

first-day attack

Question 2

To view logs on an iOS device, which of these programs is needed?

Accepted Answer

Xcode

Answer

iOSLog

Answer

Logcat

Answer

iOSView

Question 3

A user is having trouble connecting his Bluetooth headphones to his smartphone. Which of the following should the user try first?

Accepted Answer

Ensure that Bluetooth is turned “on” on the device.

Answer

Perform a hard reset on the mobile device.

Answer

Put the mobile device into airplane mode.

Answer

Reboot the mobile device.

Question 4

A technician detected malware on a user's computer after investigating symptoms that appeared on the computer. What is the technician's next course of action?

Accepted Answer

Quarantine the infected system.

Answer

Remediate the infected system.

Answer

Run updates on the computer.

Answer

Educate the user.

Question 5

Disappearing files may indicate ____ .

Accepted Answer

malware

Answer

faulty hardware

Answer

hijacked email

Answer

network connectivity issues

Question 6

A technician wants to look at the logs on his Android smartphone. What program could the technician use to look at these logs?

Accepted Answer

Logcat

Answer

Xcode

Answer

AndroidLogApp

Answer

AndroidCode

Question 7

When a user launched a web browser, she observed that the website did not appear like her usual home page. She also discovered that her default search engine had been replaced by a third-party service she had never heard of. What kind of attack is this user most likely to experience?

Accepted Answer

browser redirection

Answer

phishing

Answer

spam

Answer

rogue antivirus

Question 8

This is known as ____. It occurs when a user believes they are downloading a legitimate antivirus program, but the antivirus program turns out to be malware.

Accepted Answer

rogue antivirus

Answer

ransomware

Answer

browser redirection

Answer

adware

Question 9

It takes an extremely long time for a user's computer to boot up. What can be done to help resolve the issue?

Accepted Answer

Disable unnecessary programs from startup.

Answer

Disable Windows updates.

Answer

Update networking drivers.

Answer

Replace the network cable.

Question 10

Which mobile device management deployment model makes use of corporate-owned devices and prescribes software installation and maintenance actions?

Accepted Answer

COBO

Answer

CYOD

Answer

BYOD

Answer

COPE