CompTIA Software Troubleshooting Practice Test

Question 1

A user's Windows PC is running very slowly. After opening Task Manager, the technician sees 95% CPU usage by a process called 'svchost.exe.' What is the best next step?

Accepted Answer

Use Task Manager or Process Explorer to identify which service svchost.exe is hosting

Answer

Immediately delete svchost.exe as it is malware

Answer

Reinstall Windows without further investigation

Answer

Disable all Windows services to reduce CPU usage

Question 2

A user receives a 'Windows is not genuine' message. Which tool should a technician use to verify Windows activation status?

Accepted Answer

Settings > System > Activation or 'slmgr.vbs /dlv' in command prompt

Answer

Device Manager

Answer

Windows Defender

Answer

Disk Management

Question 3

A technician suspects a Windows system file is corrupted. Which command should be run to scan and repair system files?

Accepted Answer

sfc /scannow

Answer

chkdsk /f

Answer

ipconfig /release

Answer

netstat -an

Question 4

Which Windows feature allows you to revert the OS to a previous working state without affecting personal files?

Accepted Answer

System Restore

Answer

Startup Repair

Answer

Reset This PC (Remove Everything)

Answer

Windows RE (Recovery Environment)

Question 5

A Windows application crashes with an error immediately after launching. What is the FIRST troubleshooting step?

Accepted Answer

Check Event Viewer logs for the specific error code and faulting module

Answer

Immediately reinstall the application

Answer

Restart the computer and try again without investigation

Answer

Uninstall all recently installed programs

Question 6

A user reports that their web browser redirects to unexpected websites and shows pop-up ads. What type of infection is most likely?

Accepted Answer

Adware or browser hijacker (PUP/malware)

Answer

Ransomware

Answer

Rootkit

Answer

Logic bomb