Community Management Community Manager Skills 2

Question 1

A community member posts an angry complaint publicly about a missed feature. What is the best first response?

Accepted Answer

Acknowledge the frustration publicly and move details to DM

Answer

Delete the post to avoid negative sentiment

Answer

Ignore it until more members weigh in

Answer

Respond defensively with company policy

Question 2

Which metric best measures community health beyond raw member count?

Accepted Answer

Active engagement rate

Answer

Total registered accounts

Answer

Number of admins

Answer

Logo impressions

Question 3

A community manager notices a clique forming that intimidates newcomers. The best action is to:

Accepted Answer

Create structured onboarding and newcomer spaces

Answer

Ban the clique members immediately

Answer

Let the community self-correct

Answer

Promote clique members to moderators

Question 4

What is the primary purpose of a community 'code of conduct'?

Accepted Answer

Set clear behavioral expectations and enforcement

Answer

Increase legal liability

Answer

Limit posting volume

Answer

Replace the need for moderators

Question 5

When measuring sentiment, a sudden spike in negative mentions usually requires:

Accepted Answer

Rapid investigation and a coordinated response

Answer

Pausing all communication

Answer

Buying more ads

Answer

Deleting negative comments

Question 6

Which approach best encourages user-generated content?

Accepted Answer

Spotlight and reward member contributions

Answer

Require approval for every post

Answer

Post only official company content

Answer

Limit comments to staff

Question 7

A community manager's tone should primarily reflect:

Accepted Answer

The brand voice while staying authentic and human

Answer

Strict corporate formality always

Answer

Whatever mood they feel that day

Answer

Pure sales messaging