Community Management Building Community and Proper Management 5

Question 1

A controversial topic sparks a flood of comments, some respectful and some hostile. Best moderation approach?

Accepted Answer

Keep constructive discussion open while removing personal attacks

Answer

Lock the thread immediately

Answer

Allow everything to preserve free speech

Answer

Delete the topic and all replies

Question 2

What is the best way to measure whether a community-building initiative succeeded?

Accepted Answer

Define goals and track relevant engagement metrics over time

Answer

Count the number of announcements posted

Answer

Check how many members were banned

Answer

Measure only total follower count

Question 3

Members ask for a feature the team can't build soon. Best communication strategy?

Accepted Answer

Be transparent about constraints and share what is possible

Answer

Promise it to keep them happy

Answer

Ignore the requests

Answer

Tell them the idea is bad

Question 4

A manager wants to build deeper connections among members. Which tactic is most effective?

Accepted Answer

Facilitate member-to-member interaction and shared experiences

Answer

Broadcast more announcements

Answer

Increase the number of rules

Answer

Reduce how often members can post

Question 5

When should a community manager escalate an issue to leadership or legal?

Accepted Answer

When there are threats, illegal activity, or serious safety risks

Answer

Whenever two members disagree

Answer

For every rule violation

Answer

Only after the community complains repeatedly

Question 6

A previously active community is declining in engagement. Best diagnostic first step?

Accepted Answer

Analyze data and gather member feedback to find the cause

Answer

Immediately overhaul all the rules

Answer

Run more contests right away

Answer

Recruit large numbers of new members

Question 7

Which behavior best builds long-term trust between a manager and members?

Accepted Answer

Consistency, transparency, and following through on commitments

Answer

Favoring the loudest members

Answer

Changing rules frequently without notice

Answer

Avoiding difficult conversations