Community Management Building Community and Proper Management 3

Question 1

Two members get into a heated public argument. What is the most effective first step?

Accepted Answer

De-escalate publicly and move the dispute to a private channel

Answer

Lock the entire community

Answer

Take one member's side immediately

Answer

Delete all of both members' posts

Question 2

A community's tone is becoming negative over time. Which intervention is most sustainable?

Accepted Answer

Model and reward positive behavior consistently

Answer

Issue mass warnings to everyone

Answer

Disable comments permanently

Answer

Replace the moderators

Question 3

What is the main risk of inconsistent rule enforcement?

Accepted Answer

Members perceive bias and lose trust

Answer

The community grows too quickly

Answer

Posts load more slowly

Answer

Moderators get more free time

Question 4

A member reports a post but it doesn't clearly violate the rules. Best response?

Accepted Answer

Review it, explain the decision, and thank them for reporting

Answer

Ban the member who reported it

Answer

Ignore the report with no reply

Answer

Remove the post anyway to be safe

Question 5

Which signal most suggests a community is becoming over-dependent on the manager?

Accepted Answer

Discussion stalls whenever the manager is absent

Answer

Members create their own threads

Answer

New members introduce themselves

Answer

Engagement rises on weekends

Question 6

A manager wants to gather member feedback on a planned change. Best practice?

Accepted Answer

Solicit input before deciding and explain how feedback was used

Answer

Announce the change as final

Answer

Only ask the most active members

Answer

Avoid mentioning it to prevent complaints

Question 7

Spam accounts begin flooding the community. What is the most scalable response?

Accepted Answer

Implement filters and verification while monitoring for false positives

Answer

Manually delete each post indefinitely

Answer

Close registration forever

Answer

Ban every new account on sight