Community Management Building Community and Proper Management 2

Question 1

A new member posts an introduction but receives no replies for two days. What is the best community manager response?

Accepted Answer

Personally welcome them and prompt other members to engage

Answer

Delete the post to reduce clutter

Answer

Wait to see if anyone responds organically

Answer

Send them a list of rules

Question 2

Which metric best indicates a community is healthy rather than just large?

Accepted Answer

Active engagement rate among members

Answer

Total registered accounts

Answer

Number of posts deleted

Answer

Page load speed

Question 3

A long-time member begins subtly discouraging newcomers in comments. What should the manager do first?

Accepted Answer

Reach out privately to understand and address the behavior

Answer

Publicly call them out in the thread

Answer

Immediately ban the member

Answer

Ignore it since they are loyal

Question 4

What is the primary purpose of clearly documented community guidelines?

Accepted Answer

Set shared expectations and enable consistent moderation

Answer

Maximize the number of bans

Answer

Limit how much members can post

Answer

Replace the need for moderators

Question 5

Engagement spikes when a manager runs weekly discussion prompts. This best demonstrates which practice?

Accepted Answer

Proactive programming to sustain activity

Answer

Reactive moderation

Answer

Crisis management

Answer

Member offboarding

Question 6

A member shares helpful answers consistently. How should a manager best leverage this?

Accepted Answer

Recognize them and invite them into a contributor or ambassador role

Answer

Restrict their posting to avoid dominance

Answer

Ask them to stop to give others space

Answer

Charge them a fee

Question 7

Which approach best balances growth with community quality?

Accepted Answer

Onboard new members with clear norms while nurturing existing culture

Answer

Grow as fast as possible regardless of fit

Answer

Stop accepting new members entirely

Answer

Remove inactive members weekly