Communication & Teamwork Emotional Intelligence

Question 1

What is emotional intelligence (EI)?

Accepted Answer

The ability to recognize, understand, and manage emotions in oneself and others

Answer

Emotional intelligence is the capacity to recognize, understand, manage, and use emotions effectively in oneself and in relationships with others.

Question 2

Which of the following is NOT one of the five core components of emotional intelligence identified by Daniel Goleman?

Accepted Answer

Critical thinking

Answer

Goleman's five components are self-awareness, self-regulation, motivation, empathy, and social skills — critical thinking is a cognitive skill, not an EI component.

Question 3

Self-awareness in emotional intelligence primarily refers to:

Accepted Answer

Recognizing your own emotions and how they affect your thoughts and behavior

Answer

Self-awareness means recognizing your own emotions, strengths, weaknesses, and how your feelings influence your thoughts and behavior.

Question 4

An employee who stays calm under pressure and avoids impulsive decisions is demonstrating which EI component?

Accepted Answer

Self-regulation

Answer

Self-regulation involves controlling or redirecting disruptive emotions and impulses, enabling calm and thoughtful responses under stress.

Question 5

Empathy in a workplace context means:

Accepted Answer

Understanding and sharing the feelings and perspectives of others

Answer

Empathy involves understanding others' perspectives and feelings, which strengthens relationships and improves communication effectiveness.

Communication & Teamwork Practice Test

Communication & Teamwork Practice Test

Communication & Teamwork Emotional Intelligence