Emotional Intelligence Flashcards
7 cards from real Communication & Teamwork practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Emotional Intelligence flashcards as text
What is emotional intelligence (EI)?
Answer: The ability to recognize, understand, and manage emotions in oneself and others
Emotional intelligence is the capacity to recognize, understand, manage, and use emotions effectively in oneself and in relationships with others.
Which of the following is NOT one of the five core components of emotional intelligence identified by Daniel Goleman?
Answer: Critical thinking
Goleman's five components are self-awareness, self-regulation, motivation, empathy, and social skills — critical thinking is a cognitive skill, not an EI component.
Self-awareness in emotional intelligence primarily refers to:
Answer: Recognizing your own emotions and how they affect your thoughts and behavior
Self-awareness means recognizing your own emotions, strengths, weaknesses, and how your feelings influence your thoughts and behavior.
An employee who stays calm under pressure and avoids impulsive decisions is demonstrating which EI component?
Answer: Self-regulation
Self-regulation involves controlling or redirecting disruptive emotions and impulses, enabling calm and thoughtful responses under stress.
Empathy in a workplace context means:
Answer: Understanding and sharing the feelings and perspectives of others
Empathy involves understanding others' perspectives and feelings, which strengthens relationships and improves communication effectiveness.
Which best describes 'social skills' as a component of emotional intelligence?
Answer: Managing relationships and inspiring others to work toward shared goals
Social skills in EI refer to proficiency in managing relationships, communicating clearly, and inspiring and influencing others toward shared goals.
Intrinsic motivation, as part of emotional intelligence, means being driven by:
Answer: Internal factors such as passion, purpose, and personal growth
Intrinsic motivation means being driven by internal rewards — personal satisfaction, sense of purpose, and the joy of achievement — rather than external incentives.