Conflict Resolution Flashcards
6 cards from real Communication & Teamwork practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Conflict Resolution flashcards as text
What is the primary goal of conflict resolution in a team setting?
Answer: To reach a mutually acceptable solution that addresses the needs of all parties and preserves working relationships
Effective conflict resolution aims to find a solution that addresses underlying needs while preserving or improving the working relationship between parties.
According to the Thomas-Kilmann Conflict Mode Instrument, which conflict style involves both high assertiveness and high cooperation?
Answer: Collaborating
The Collaborating style is both highly assertive and highly cooperative, seeking a solution that fully satisfies the concerns of all parties.
What is the difference between 'task conflict' and 'relationship conflict' in teams?
Answer: Task conflict involves disagreements about work content and can sometimes be productive; relationship conflict involves personal tensions and is typically harmful
Task conflict over ideas and methods can stimulate innovation when managed well, while relationship conflict involving personal animosity typically undermines team performance.
What does the 'avoiding' conflict style involve?
Answer: Withdrawing from or postponing engagement with the conflict
The avoiding style involves sidestepping or delaying conflict, which can be useful for trivial issues but harmful when important problems need resolution.
When is the 'accommodating' conflict resolution style most appropriate?
Answer: When the relationship is more important than the outcome of the specific issue, or when you realize you are wrong
Accommodating is appropriate when preserving the relationship outweighs the importance of the outcome, or when you genuinely agree with the other party's position.
What is the role of a neutral third-party mediator in resolving workplace conflict?
Answer: To facilitate communication between parties and help them reach their own mutually acceptable agreement
A mediator facilitates communication and helps conflicting parties identify common ground and reach their own voluntary agreement, without imposing a solution.