Conflict Resolution Flashcards
6 cards from real Communication & Teamwork practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Conflict Resolution flashcards as text
What is 'constructive criticism' and why is it important in team environments?
Answer: Feedback that is specific, respectful, and focused on improvement rather than blame, which fosters growth
Constructive criticism is specific, respectful, and improvement-focused, making it easier for the recipient to act on it without feeling attacked.
What is the 'DESC' script used for in conflict communication?
Answer: A structured approach: Describe the situation, Express your feelings, Specify desired changes, and explain Consequences
The DESC script provides a structured framework for assertive conflict communication: Describe the behavior, Express the impact, Specify what you want, and explain the Consequences.
Which of the following best describes 'principled negotiation' as introduced in 'Getting to Yes'?
Answer: Focusing on objective criteria and mutual interests rather than bargaining positions
Principled negotiation, developed by Fisher and Ury, focuses on interests rather than positions and uses objective criteria to reach fair, mutually beneficial agreements.
In conflict resolution, what does 'reframing' mean?
Answer: Restating a problem in a new way that shifts perspective and opens up new possibilities for resolution
Reframing involves restating a conflict or concern in a neutral, forward-focused way that reduces defensiveness and opens up new paths to resolution.
What is the key difference between arbitration and mediation as conflict resolution methods?
Answer: In mediation, a neutral third party facilitates the parties' own agreement; in arbitration, the arbitrator makes a binding decision
Mediation helps parties negotiate their own agreement with a neutral facilitator, while arbitration involves a neutral party who hears both sides and issues a binding decision.
Why is addressing conflict early important in team dynamics?
Answer: Addressing conflict early prevents escalation, preserves trust, and is generally easier to resolve before emotions intensify
Early conflict intervention is easier because emotions and positions are less entrenched, and it prevents the erosion of trust that comes from prolonged unresolved tension.