Conflict Resolution Flashcards
6 cards from real Communication & Teamwork practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Conflict Resolution flashcards as text
What is 'active constructive responding' in the context of team conflict?
Answer: Engaging enthusiastically and with genuine interest in a colleague's ideas or concerns, which builds trust and reduces conflict
Active constructive responding involves showing genuine enthusiasm and engagement with a colleague's ideas or concerns, which builds relational trust and reduces the likelihood of destructive conflict.
What does the 'interest-based' approach to conflict resolution focus on?
Answer: Identifying the underlying needs and interests behind each party's stated positions
Interest-based conflict resolution explores the underlying needs, goals, and concerns behind positions, enabling solutions that satisfy the root interests of all parties.
What is a 'win-win' conflict resolution outcome?
Answer: A solution where both parties gain something meaningful, with neither feeling forced to sacrifice their core needs
A win-win outcome satisfies the core interests of all parties involved, preserving the relationship and creating a solution both sides can genuinely support.
How should a team leader respond when two team members are in ongoing conflict affecting team performance?
Answer: Address the conflict early by meeting with each person individually, then together, to facilitate resolution
Proactive early intervention — meeting individually, then facilitating a joint discussion — is the most effective leader response to interpersonal conflict affecting team performance.
What is 'de-escalation' in conflict management?
Answer: Using techniques such as calm language, empathy, and slowing pace to reduce the emotional intensity of a conflict
De-escalation involves using calm communication, empathy, and reduced pacing to lower emotional intensity and create conditions where productive resolution is possible.
What is the impact of unresolved conflict on a team over time?
Answer: It can erode trust, lower morale, decrease productivity, and increase turnover
Persistent unresolved conflict damages psychological safety, reduces collaboration, and over time leads to disengagement, low morale, and higher turnover.