Active Listening Flashcards
6 cards from real Communication & Teamwork practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Active Listening flashcards as text
What are the three core components of active listening?
Answer: Attending, understanding, and responding
Active listening involves attending (giving full attention), understanding (processing the message), and responding (reflecting and clarifying to confirm comprehension).
What is 'reflective listening' and how does it help in team communication?
Answer: Repeating or paraphrasing a speaker's message to confirm understanding and show you are engaged
Reflective listening involves paraphrasing or summarizing the speaker's message to demonstrate understanding and encourage further sharing.
Which behavior most interferes with active listening during a team discussion?
Answer: Formulating your rebuttal while the other person is still talking
Planning your response while the speaker is still talking prevents you from fully processing their message, which undermines active listening.
What is the difference between 'listening to understand' and 'listening to reply'?
Answer: Listening to understand focuses on fully comprehending the speaker's message; listening to reply focuses on preparing your own response
Listening to understand prioritizes the speaker's meaning and perspective, while listening to reply focuses prematurely on your own response — the former leads to better communication outcomes.
What does it mean to listen 'with empathy'?
Answer: Making an effort to understand the speaker's feelings and perspective from their point of view
Empathic listening involves trying to understand the speaker's emotional experience and perspective as they see it, rather than interpreting it through your own lens.
What is 'selective listening' and why is it a problem in team settings?
Answer: The tendency to hear only parts of a message that align with pre-existing beliefs or expectations, leading to incomplete understanding
Selective listening causes people to miss or distort parts of a message that don't fit their existing views, leading to misunderstandings and poor decisions.