Communication & Teamwork Conflict Resolution 3

Question 1

What is 'constructive criticism' and why is it important in team environments?

Accepted Answer

Feedback that is specific, respectful, and focused on improvement rather than blame, which fosters growth

Answer

Criticism that is highly detailed and harsh in order to motivate improvement

Answer

Any critical comment made in a professional tone during a meeting

Answer

Criticism delivered only after a project has failed to prevent future errors

Question 2

What is the 'DESC' script used for in conflict communication?

Accepted Answer

A structured approach: Describe the situation, Express your feelings, Specify desired changes, and explain Consequences

Answer

Describing, Escalating, Selecting, and Closing a conflict quickly

Answer

A decision-making framework used in team meetings

Answer

A method for documenting and archiving conflict resolution outcomes

Question 3

Which of the following best describes 'principled negotiation' as introduced in 'Getting to Yes'?

Accepted Answer

Focusing on objective criteria and mutual interests rather than bargaining positions

Answer

Negotiating based solely on company hierarchy and authority

Answer

Refusing to compromise until the other party concedes all demands

Answer

Using emotional pressure and persistence to achieve your desired outcome

Question 4

In conflict resolution, what does 'reframing' mean?

Accepted Answer

Restating a problem in a new way that shifts perspective and opens up new possibilities for resolution

Answer

Replacing the meeting room with a different physical space

Answer

Rewriting formal grievance documents after a conflict is resolved

Answer

Changing who is responsible for resolving a conflict mid-process

Question 5

What is the key difference between arbitration and mediation as conflict resolution methods?

Accepted Answer

In mediation, a neutral third party facilitates the parties' own agreement; in arbitration, the arbitrator makes a binding decision

Answer

Arbitration is informal; mediation is formal and legally binding

Answer

Mediation is used for external disputes; arbitration is used for internal team conflicts

Answer

There is no meaningful difference between the two processes

Question 6

Why is addressing conflict early important in team dynamics?

Accepted Answer

Addressing conflict early prevents escalation, preserves trust, and is generally easier to resolve before emotions intensify

Answer

Early conflicts are always minor and resolve themselves without intervention

Answer

Waiting until the conflict is fully developed provides more information for resolution

Answer

Early intervention often causes more harm by making team members feel supervised