Communication & Teamwork Active Listening 3

Question 1

What is the 'SOLER' model used for in active listening?

Accepted Answer

A framework for demonstrating attentive listening through body language: Squarely face, Open posture, Lean slightly, Eye contact, Relax

Answer

A project management framework for structuring team communication

Answer

A sales communication technique for building client relationships

Answer

An acronym for a structured feedback delivery model

Question 2

What is the 'ladder of inference' and how does it affect listening?

Accepted Answer

A model showing how people rapidly move from raw data to conclusions by adding assumptions and interpretations that may distort the original message

Answer

A career development framework for advancing through organizational ranks

Answer

A technique for building logical arguments during team debates

Answer

A training method for teaching new employees to follow company processes

Question 3

What is 'deep listening' and how does it differ from surface-level listening?

Accepted Answer

Deep listening means attending to the full meaning, emotion, and intent behind a message, not just the literal words

Answer

Deep listening involves using audio equipment to hear distant sounds

Answer

Surface-level listening is actually more thorough than deep listening

Answer

Deep listening is only necessary in formal counseling or therapy sessions

Question 4

How does multitasking affect the quality of active listening in professional settings?

Accepted Answer

Multitasking reduces cognitive resources available for listening, significantly degrading comprehension and retention

Answer

Multitasking improves listening by keeping the listener alert and engaged

Answer

Multitasking has no measurable effect on listening comprehension

Answer

Multitasking is only harmful during formal presentations, not conversational exchanges

Question 5

What is the purpose of 'summarizing' in active listening?

Accepted Answer

To consolidate the key points of what was shared, confirming mutual understanding and signaling that the speaker was heard

Answer

To shorten the conversation so you can move on to your own agenda

Answer

To demonstrate your memory skills and intellectual capacity

Answer

To create a written record of the conversation for future reference

Question 6

Which of the following is an example of a barrier to active listening in a team meeting?

Accepted Answer

Mentally rehearsing counterarguments while the speaker is still talking

Answer

Making eye contact with the speaker while they present

Answer

Asking clarifying questions at the end of each point

Answer

Leaning forward and facing the speaker during the discussion