COM Core Responsibilities 2

Question 1

An office manager notices that supply costs have increased 20% over the last quarter. What is the BEST first step to address this?

Accepted Answer

Conduct a supply usage audit to identify waste or over-ordering

Answer

Order all supplies in bulk immediately

Answer

Switch to the cheapest vendor without evaluation

Answer

Reduce staff access to supply closets

Question 2

Which document outlines the specific duties, qualifications, and reporting relationships for an open administrative position?

Accepted Answer

Job description

Answer

Employee handbook

Answer

Organizational chart

Answer

Performance appraisal form

Question 3

An office manager is asked to develop a business continuity plan. Which element is MOST critical to include?

Accepted Answer

Emergency contact lists and recovery procedures

Answer

Employee birthday schedules

Answer

Office décor preferences

Answer

Quarterly sales projections

Question 4

When onboarding a new employee, which action should the office manager complete on or before the employee's first day?

Accepted Answer

Ensure workstation, access credentials, and required forms are ready

Answer

Schedule their performance review

Answer

Assign them to lead a major project

Answer

Complete their 90-day evaluation

Question 5

A vendor invoice arrives with charges that differ from the purchase order. What should the office manager do FIRST?

Accepted Answer

Compare the invoice against the purchase order and contact the vendor about discrepancies

Answer

Pay the invoice to maintain the vendor relationship

Answer

Reject the invoice without explanation

Answer

Approve partial payment immediately

Question 6

Which scheduling approach BEST minimizes conflicts when booking a shared conference room?

Accepted Answer

First-come, first-served with a centralized reservation system

Answer

Allowing managers to book verbally with no record

Answer

Reserving the room exclusively for senior leadership

Answer

Blocking the room for the entire week as a precaution

Question 7

An office manager wants to improve interdepartmental communication. Which initiative would be MOST effective?

Accepted Answer

Establishing regular cross-departmental update meetings or shared communication channels

Answer

Restricting email use to within each department

Answer

Requiring all communication to pass through senior management

Answer

Eliminating informal communication entirely