Practice Test Geeks(COM) Certified Operations Manager Practice Test
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Process Management & Improvement Flashcards

7 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A company tracks its on-time delivery rate, customer satisfaction score, and first-pass yield on a single dashboard. What type of performance management framework does this represent?

    Answer: Balanced Scorecard

    A Balanced Scorecard aggregates metrics across multiple perspectives (financial, customer, internal processes, learning) to provide a holistic view of performance.

  2. Which process improvement approach relies on reducing the number of standard deviations between the process mean and the nearest specification limit to 6?

    Answer: Six Sigma

    Six Sigma aims for a process quality level of 3.4 defects per million opportunities, achieved when the process mean is 6 standard deviations from the specification limit.

  3. An operations manager benchmarks their order fulfillment process against the best-performing competitor. After identifying gaps, what is the most appropriate next action?

    Answer: Adapt best practices to fit internal constraints and implement improvements

    Benchmarking identifies performance gaps; the next step is to adapt identified best practices to the organization's context and implement targeted improvements.

  4. A 5S audit finds that a workstation has unlabeled bins, excess tools, and no standard layout. Which 5S step must be completed before a standard layout can be enforced?

    Answer: Sort (Seiri)

    Sort (Seiri) must come first — removing unnecessary items from the workspace — before you can Set in Order and create an optimal, standardized layout.

  5. Which metric measures the percentage of time a piece of equipment is available, performing, and producing quality output?

    Answer: Overall Equipment Effectiveness (OEE)

    OEE = Availability × Performance × Quality, providing a single metric that captures all three dimensions of equipment productivity.

  6. A process improvement team is in the 'Improve' phase of DMAIC. They generate and test multiple potential solutions. Which tool helps them prioritize solutions based on impact and ease of implementation?

    Answer: Prioritization matrix

    A prioritization matrix scores potential solutions against criteria like impact and feasibility, helping teams focus resources on the highest-value improvements.

  7. Takt time in lean operations is calculated as:

    Answer: Available work time ÷ customer demand rate

    Takt time = available production time ÷ customer demand rate, setting the rhythm at which the process must produce to meet demand without overproducing.