Practice Test Geeks(COM) Certified Operations Manager Practice Test
← All COM Flashcard Decks

Leadership & Team Management Flashcards

7 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership & Team Management flashcards as text

  1. An Operations Manager wants to increase intrinsic motivation. Which approach aligns BEST with self-determination theory?

    Answer: Providing autonomy, mastery opportunities, and purpose

    Self-determination theory (Deci & Ryan) identifies autonomy, competence, and relatedness/purpose as the core drivers of intrinsic motivation.

  2. Which characteristic BEST differentiates a leader from a manager in an operational context?

    Answer: Leaders inspire change and vision; managers execute and maintain systems

    The classic distinction (Kotter) is that leadership involves setting direction and inspiring change, while management involves planning and controlling execution.

  3. A remote operations team is experiencing communication breakdowns. Which intervention is MOST effective?

    Answer: Establishing structured communication protocols and regular check-ins

    Clear protocols (norms for response times, meeting cadence, and tool use) reduce ambiguity and ensure alignment in distributed teams.

  4. What is the PRIMARY purpose of conducting a team retrospective after completing an operations project?

    Answer: Documenting lessons learned to improve future performance

    Retrospectives are learning exercises focused on capturing what worked, what didn't, and what to change — not on blame.

  5. An Operations Manager is building a diverse team. Research shows that diverse teams primarily benefit operations through:

    Answer: Broader perspectives leading to better problem-solving and innovation

    Diverse teams bring varied viewpoints and experiences that enhance creative problem-solving and decision quality, especially for complex operational challenges.

  6. When using the GROW coaching model with an employee, what does the 'W' stand for?

    Answer: Way Forward (Will)

    In the GROW model (Goal, Reality, Options, Will/Way Forward), the 'W' focuses on commitment and concrete next steps the employee will take.

  7. Which leadership behavior is MOST associated with building long-term trust with an operations team?

    Answer: Consistent alignment between words and actions

    Trust is built when leaders demonstrate integrity — consistently doing what they say and saying what they do, over time.