Leadership & Team Management Flashcards
7 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership & Team Management flashcards as text
An Operations Manager must reduce headcount due to budget cuts. Which approach BEST preserves team morale and trust?
Answer: Transparent communication about reasons and supporting affected employees
Transparency about business rationale and providing support (severance, references) maintains trust with both departing and remaining employees.
Which tool is MOST useful for an Operations Manager conducting a structured one-on-one meeting with a direct report?
Answer: Agenda with prepared discussion questions
A structured agenda with prepared questions ensures one-on-ones are productive, consistent, and cover development and performance topics.
A newly appointed Operations Manager inherits a high-performing team. Which leadership approach is MOST appropriate initially?
Answer: Observing, listening, and building relationships before making changes
New leaders who listen and learn before acting avoid disrupting what works and build credibility with their inherited team.
What does 'span of control' refer to in operations management?
Answer: The number of direct reports a manager supervises
Span of control refers to how many subordinates a manager directly supervises, affecting organizational structure and communication efficiency.
An Operations Manager notices two team members have a personality clash affecting productivity. The BEST first step is to:
Answer: Meet with each employee separately to understand their perspectives
Separately gathering each party's perspective allows the manager to understand the conflict objectively before facilitating resolution.
Which management concept involves giving employees greater autonomy and decision-making authority in their roles?
Answer: Employee empowerment
Employee empowerment increases engagement and accountability by granting workers authority to make decisions within their scope.
In the context of operations leadership, 'MBWA' stands for:
Answer: Management by Walking Around
Management by Walking Around (MBWA) involves managers being physically present on the floor to observe, communicate, and gather firsthand information.