Practice Test Geeks(COM) Certified Operations Manager Practice Test
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Leadership & Team Management Flashcards

7 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership & Team Management flashcards as text

  1. Which method is BEST for identifying high-potential employees to develop for future leadership roles in operations?

    Answer: 9-box talent grid assessment

    The 9-box grid evaluates both current performance and future potential, making it a standard tool for succession planning.

  2. An Operations Manager wants to build psychological safety on the team. Which behavior BEST fosters this environment?

    Answer: Encouraging team members to speak up without fear of retribution

    Psychological safety, as defined by Amy Edmondson, requires that team members feel safe to speak up, take risks, and admit errors.

  3. When delegating a complex task, what information is MOST critical for the Operations Manager to communicate?

    Answer: Expected outcomes, deadlines, and authority boundaries

    Effective delegation requires clarity on what must be achieved, when, and how much decision-making authority the employee has.

  4. A team achieves a major operational milestone. According to Maslow's hierarchy, recognizing this achievement primarily addresses which need?

    Answer: Esteem needs

    Recognition and achievement address esteem needs, which include self-respect, status, and acknowledgment from others.

  5. Which leadership approach involves setting clear goals and rewarding or correcting performance based on results?

    Answer: Transactional leadership

    Transactional leadership uses contingent reward and management-by-exception to motivate performance toward defined targets.

  6. An Operations Manager must present a process change to a resistant team. Which influence tactic is MOST effective for building acceptance?

    Answer: Rational persuasion with data and evidence

    Rational persuasion using logical arguments and factual evidence is among the most effective and ethical influence tactics.

  7. In Tuckman's team development model, during which stage do teams typically experience the MOST interpersonal conflict?

    Answer: Storming

    The storming stage is characterized by conflict over roles, power, and processes as team members assert their positions.