COM Quality Management & Control Flashcards
6 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 COM Quality Management & Control flashcards as text
Which quality management philosophy emphasizes continuous improvement through small, incremental changes involving all employees?
Answer: Kaizen
Kaizen is a Japanese philosophy focused on continuous, incremental improvement with participation from all levels of the organization.
In quality control, what does a control chart primarily help operations managers monitor?
Answer: Process variation over time
Control charts are statistical tools used to monitor process variation over time and distinguish between common cause and special cause variation.
What is the primary purpose of a Quality Management System (QMS) in an operations environment?
Answer: Ensure consistent product/service quality and continuous improvement
A QMS provides a structured framework to ensure consistent quality delivery, meet customer requirements, and drive ongoing improvement.
Which defect rate is associated with Six Sigma quality performance?
Answer: 3.4 defects per million opportunities
Six Sigma quality means achieving no more than 3.4 defects per million opportunities, representing near-perfect process performance.
What is the purpose of a Pareto chart in quality management?
Answer: Identify the most significant causes of defects or problems
A Pareto chart displays defect categories in descending order of frequency to help managers focus on the 20% of causes responsible for 80% of problems.
In the DMAIC methodology used in Six Sigma, what does the 'M' stand for?
Answer: Measure
DMAIC stands for Define, Measure, Analyze, Improve, and Control — 'Measure' involves collecting data on current process performance.