COM Quality Management & Control Flashcards
6 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 COM Quality Management & Control flashcards as text
What is the primary goal of Statistical Process Control (SPC) in manufacturing operations?
Answer: Detect and prevent process deviations before defects occur
SPC uses statistical methods to monitor and control processes in real time, allowing managers to detect problems before defective products are produced.
Which quality tool uses a fishbone diagram structure to identify root causes of a problem?
Answer: Ishikawa (cause-and-effect) diagram
The Ishikawa (or fishbone) diagram organizes potential causes of a problem into categories such as people, process, equipment, and environment.
Cost of Quality (CoQ) includes which two major categories?
Answer: Cost of conformance and cost of non-conformance
CoQ is divided into cost of conformance (prevention and appraisal) and cost of non-conformance (internal and external failure costs).
What does 'first pass yield' (FPY) measure in quality management?
Answer: Percentage of units completing a process correctly without rework
First pass yield measures the percentage of units that pass through a process correctly on the first attempt without requiring rework or scrapping.
Which certification framework is most commonly used by US operations managers to demonstrate quality management system compliance?
Answer: ISO 9001
ISO 9001 is the internationally recognized quality management standard used by organizations to demonstrate consistent quality and customer satisfaction.
What is 'poka-yoke' in quality management?
Answer: An error-proofing mechanism that prevents mistakes from occurring
Poka-yoke refers to mistake-proofing devices or procedures designed to prevent errors from occurring or immediately detect them when they do.