Training and Accreditation Flashcards
7 cards from real COM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training and Accreditation flashcards as text
When conducting a post-training evaluation survey, which question format provides the MOST actionable feedback for improving future training?
Answer: 'What specific changes would make this training more effective for your job?'
Open-ended questions about specific improvements generate actionable insights that can directly enhance future training design.
In the context of professional certification, what does 'grandfathering' typically mean?
Answer: Existing practitioners meet new certification requirements based on their prior experience without full re-examination
Grandfathering allows experienced practitioners to earn a new credential by recognizing their documented experience in lieu of examination.
Which of the following BEST describes a competency-based training approach?
Answer: Training designed around mastering specific measurable skills and behaviors needed for job performance
Competency-based training ties learning directly to the specific skills and behaviors required for successful job performance.
An office manager notices that productivity dipped right after a new software training session. What is the MOST likely explanation?
Answer: Employees are experiencing the normal learning curve as they apply new skills
A temporary productivity dip after training is a normal part of the learning curve as employees practice and internalize new skills.
What is the role of a training needs assessment (TNA) before designing a professional development program?
Answer: To identify performance gaps and the training solutions that will close them
A TNA identifies the gap between current and desired performance levels so training can be designed to address actual needs.
Which of the following is an example of informal workplace learning?
Answer: Learning a new software feature by asking a knowledgeable colleague
Informal learning occurs spontaneously in the workplace through peer interaction, observation, and on-the-job experience.
When budgeting for employee training programs, which cost is often OVERLOOKED but significant?
Answer: Participant lost-productivity time while attending training
The indirect cost of employee time away from productive work is frequently omitted from training budgets but can be a substantial expense.