Patient Experience and Quality Improvement Flashcards
6 cards from real COE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Patient Experience and Quality Improvement flashcards as text
The Net Promoter Score (NPS) measures:
Answer: Likelihood of patients recommending the practice to others
NPS surveys patients on how likely they are to recommend the practice on a 0–10 scale, yielding a single loyalty metric.
In the Plan-Do-Study-Act (PDSA) cycle, the 'Study' phase involves:
Answer: Analyzing results of the pilot to determine if the change worked
The Study phase reviews and analyzes data collected during the Do phase to evaluate whether the intervention achieved the desired improvement.
Patient wait time reduction is best approached through which quality improvement methodology?
Answer: Six Sigma DMAIC
The DMAIC (Define, Measure, Analyze, Improve, Control) methodology of Six Sigma is specifically designed to reduce variation and eliminate waste in processes.
Which federal law requires ophthalmic practices to provide patients with a Notice of Privacy Practices?
Answer: HIPAA
HIPAA's Privacy Rule requires covered entities, including ophthalmic practices, to provide patients with a Notice of Privacy Practices detailing how their health information is used.
A fishbone (Ishikawa) diagram is used in quality improvement to:
Answer: Identify potential root causes of a quality problem
A fishbone diagram visually maps cause-and-effect relationships to identify root causes contributing to a specific quality issue.
Press Ganey and CAHPS surveys are primarily used in healthcare to measure:
Answer: Patient satisfaction and experience
Press Ganey and CAHPS (Consumer Assessment of Healthcare Providers and Systems) are standardized surveys measuring patient experience and satisfaction.