COA Risk Management & Quality Assurance 3

Question 1

Which risk response strategy involves choosing not to pursue an activity because the risk is too high?

Accepted Answer

Risk avoidance

Answer

Risk avoidance means eliminating the risk entirely by deciding not to engage in the activity that creates it.

Question 2

Benchmarking in quality assurance involves:

Accepted Answer

Comparing organizational processes and performance against best-in-class standards

Answer

Benchmarking measures an organization's processes against industry leaders or best practices to identify improvement opportunities.

Question 3

An office administrator notices that the same data entry error occurs repeatedly. The BEST first step is to:

Accepted Answer

Conduct a root cause analysis to find why the error keeps happening

Answer

A root cause analysis will identify the systemic reason behind repeated errors so the process can be corrected at its source.

Question 4

The ISO 9001 standard is associated with:

Accepted Answer

Quality management systems

Answer

ISO 9001 specifies requirements for a quality management system that helps organizations consistently meet customer and regulatory requirements.

Question 5

Which risk assessment matrix element describes how severely a risk event would impact the organization if it occurred?

Accepted Answer

Impact

Answer

Impact measures the severity of consequences — such as financial loss, reputational damage, or operational disruption — if the risk materializes.

(COA) Certified Office Administration Practice Test