COA Records and Information Management 3

Question 1

What does the acronym 'ARMA' stand for in the context of records management?

Accepted Answer

Association of Records Managers and Administrators

Answer

ARMA International, formerly known as the Association of Records Managers and Administrators, is the leading professional organization for records and information management.

Question 2

A 'tickler file' is most accurately described as:

Accepted Answer

A chronological follow-up system for pending matters

Answer

A tickler file is a chronological reminder system that 'tickles' the memory about matters requiring future action on specific dates.

Question 3

Which filing system is BEST suited for a medical or legal office that files records by patient or client number?

Accepted Answer

Numeric

Answer

Numeric filing assigns each client a unique number, providing confidentiality and easy expansion, making it ideal for medical and legal offices.

Question 4

Under the Generally Accepted Recordkeeping Principles (GARP), which principle requires that records are complete, accurate, and trustworthy?

Accepted Answer

Integrity

Answer

The Integrity principle in GARP requires that records be protected against unauthorized alteration and maintained as reliable, accurate evidence of business activities.

Question 5

What is a 'charge-out' record in a physical filing system?

Accepted Answer

A record documenting that a file has been removed and who has it

Answer

A charge-out record (or out card/guide) is placed in the file drawer to show that a folder has been borrowed, tracking its location and expected return.

(COA) Certified Office Administration Practice Test

(COA) Certified Office Administration Practice Test

COA Records and Information Management 3