COA Office Management and Procedures 3

Question 1

Which of the following is the CORRECT order of priority when handling incoming tasks?

Accepted Answer

Urgent and important, then important but not urgent

Answer

The Eisenhower Matrix prioritizes tasks that are both urgent and important first, followed by important but not time-sensitive tasks.

Question 2

An office procedure manual is MOST valuable because it:

Accepted Answer

Provides consistent reference for performing standard tasks

Answer

A procedure manual documents standard operating procedures so tasks are performed consistently regardless of who is doing them.

Question 3

When an executive is traveling and unavailable, the office administrator should:

Accepted Answer

Handle routine matters within authority and document all actions

Answer

The administrator should handle routine matters within their authorized scope and document all actions taken for the executive's review upon return.

Question 4

Which ergonomic adjustment is MOST important for preventing repetitive strain injury in administrative staff?

Accepted Answer

Positioning the monitor at eye level and keeping wrists neutral while typing

Answer

Monitor height at eye level and neutral wrist positioning are the most critical ergonomic adjustments for preventing repetitive strain injuries in office workers.

Question 5

A petty cash fund should be reconciled:

Accepted Answer

At regular intervals and before replenishment

Answer

Regular reconciliation of petty cash ensures accountability and catches discrepancies early, before replenishment resets the baseline.

(COA) Certified Office Administration Practice Test

(COA) Certified Office Administration Practice Test

COA Office Management and Procedures 3