COA Leadership & Strategic Planning 2

Question 1

Which leadership style is MOST effective when team members are highly skilled but lack motivation?

Accepted Answer

Participating

Answer

Participating style works best when employees have high competence but low commitment, as it focuses on boosting motivation through shared decision-making.

Question 2

A SWOT analysis is primarily used during which phase of strategic planning?

Accepted Answer

Environmental scanning

Answer

SWOT analysis is a key tool in the environmental scanning phase, assessing internal strengths and weaknesses alongside external opportunities and threats.

Question 3

Which of the following BEST describes a mission statement?

Accepted Answer

A statement of the organization's core purpose and reason for existence

Answer

A mission statement articulates the organization's fundamental purpose — what it does, for whom, and why it exists.

Question 4

An administrative professional who anticipates problems before they occur is demonstrating which leadership quality?

Accepted Answer

Proactivity

Answer

Proactivity means taking initiative to identify and address issues before they escalate rather than waiting for problems to arise.

Question 5

In strategic planning, a 'gap analysis' compares:

Accepted Answer

Current performance to desired future performance

Answer

A gap analysis identifies the difference between where an organization is now and where it wants to be, guiding strategy development.

(COA) Certified Office Administration Practice Test

(COA) Certified Office Administration Practice Test

COA Leadership & Strategic Planning 2