COA Fundamentals & Core Principles 2

Question 1

Which principle states that an office manager should have only one direct supervisor to avoid conflicting instructions?

Accepted Answer

Unity of command

Answer

Unity of command means each employee receives orders from only one superior, preventing confusion and conflicting directives.

Question 2

When preparing a formal business letter, the complimentary close should be followed by how many blank lines before the typed signature?

Accepted Answer

Three to four

Answer

Standard business letter format leaves three to four blank lines between the complimentary close and the typed name to allow room for a handwritten signature.

Question 3

An office administrator receives a call for someone who is unavailable. What is the BEST action?

Accepted Answer

Take a detailed message including caller name, number, and purpose

Answer

Taking a complete message with name, number, and purpose ensures the unavailable person has all the information needed to return the call effectively.

Question 4

Which filing system arranges records based on geographic location, such as state or city?

Accepted Answer

Geographic filing

Answer

Geographic filing organizes records by location—country, state, city, or region—making it ideal for businesses with territorially based operations.

Question 5

What does the term 'tickler file' refer to in office administration?

Accepted Answer

A follow-up reminder system organized by date

Answer

A tickler file is a chronological follow-up system that reminds administrators of tasks, deadlines, or correspondence that require future action.

(COA) Certified Office Administration Practice Test

(COA) Certified Office Administration Practice Test

COA Fundamentals & Core Principles 2