COA Communication & Documentation 3

Question 1

When should you use a colon in business writing?

Accepted Answer

Before introducing a list, quotation, or explanation

Answer

A colon signals that what follows elaborates on, lists, or explains what was just stated.

Question 2

Which filing system arranges records alphabetically by subject or topic rather than by name?

Accepted Answer

Subject filing

Answer

Subject filing organizes documents under topic headings, useful when users think of records by category rather than by a person's name.

Question 3

In active voice, the subject of the sentence:

Accepted Answer

Performs the action of the verb

Answer

Active voice means the subject acts, making sentences clearer and more direct than passive constructions.

Question 4

What is the purpose of a routing slip attached to an incoming document?

Accepted Answer

To direct the document to specific people in a set order

Answer

A routing slip lists the recipients in sequence so the document is forwarded from one person to the next without separate memos.

Question 5

Which element is NOT typically included in the heading of a formal interoffice memorandum?

Accepted Answer

Salutation such as 'Dear'

Answer

Memos use a structured header block and omit the salutation and complimentary close used in formal letters.

(COA) Certified Office Administration Practice Test