COA COA Human Resources & Personnel Management 5

Question 1

Which HR metric measures the percentage of employees who leave an organization over a specific period?

Accepted Answer

Employee turnover rate

Answer

Employee turnover rate is calculated by dividing the number of separations by the average number of employees during the period, expressed as a percentage.

Question 2

An employee reports that a coworker made repeated unwanted romantic comments. HR's first required step is to:

Accepted Answer

Conduct a prompt and thorough investigation

Answer

HR is legally and ethically obligated to promptly investigate all harassment complaints to determine the facts before taking action.

Question 3

Which of the following is an example of indirect compensation?

Accepted Answer

Health insurance benefits

Answer

Indirect compensation includes non-cash benefits such as health insurance, retirement plans, and paid time off, as opposed to direct monetary pay.

Question 4

The Equal Employment Opportunity Commission (EEOC) enforces federal laws prohibiting employment discrimination based on all of the following EXCEPT:

Accepted Answer

Marital status

Answer

Marital status is not a protected class under federal EEOC-enforced laws, though some state laws may provide that protection.

Question 5

Which onboarding best practice most effectively reduces early employee turnover?

Accepted Answer

Assigning a mentor or buddy to guide the new hire

Answer

Buddy or mentor programs give new hires a go-to resource for questions, accelerating integration and reducing feelings of isolation that lead to early departures.

(COA) Certified Office Administration Practice Test

(COA) Certified Office Administration Practice Test

COA COA Human Resources & Personnel Management 5